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The ResponsePoint Executive Team

Brian Gossett

Brian Gossett


Brian co-founded ResponsePoint in 1992 to provide a better, more measurable model for lead generation and lead management.

Since then, he has worked tirelessly to provide clients with lead generation solutions that improve visibility and contribute to the continuous improvement in their marketing investment and performance.

Brian has more than 31 years of experience in sales, data management and contact center operations. He is past president of the Carolina Direct Marketing Association and currently serves on the Board of Directors for the Triangle Chapter of the American Marketing Association.

Brian holds an MBA from Duke University’s Fuqua School of Business.

Susan Clark

Susan Clark

Director, Contact Center Operations

Susan has over 17 years of experience in contact center management and joined ResponsePoint in June of 2000 to lead the company’s contact center operations.

Before joining ResponsePoint, she served as a Telesales Manager for Progress Energy where she led her team to exceed sales goals by 70%. Susan also helped launch and manage the first US contact center for Panasonic consumer products.

Susan’s strong skills in project planning, employee development and contact center management have allowed ResponsePoint to continually exceed client expectations.

Susan has a bachelor’s degree in English and Education from Caldwell College.

Kim Barb

Kim Barb

Director, Client Services

Kim joined ResponsePoint in November 2002 to ensure that our commitment to responsiveness, reliability and actionable-results is a reality through all our client relationships.

Kim has more than nine years of experience in marketing and advertising supporting Fortune 100 Clients. Before joining ResponsePoint, Kim was a Marketing Manager for Digitas, Inc. in Boston where she served as cross-team account lead as well as primary relationship manager for clients such as AT&T, Bayer Pharmaceuticals and Microsoft.

Kim’s strength lies in enabling measurable, integrated marketing initiatives that produce high ROI.

Kim holds a Bachelor of Science degree in Marketing and Management from the McIntire school of Commerce at the University of Virginia.

Ted Seward

Ted Seward

Director of Marketing and Business Development

With more than twenty years of leadership experience, Ted has successfully led a number of businesses from start up to successful exit. Ted’s professional experience has been centered around marketing and sales -solving problems through building teams to improve processes, creating new products and services, opening and expanding markets, and generating new business opportunities.

He will be helping clients align their marketing and sales for measurable acceleration and growth leveraging inbound and outbound lead generation strategies. Ted takes a supportive consultant approach to understand your business needs and applies his experience to develop an appropriate approach to leverage traditional marketing and emerging technology solutions to help your campaigns deliver results.

Ted is the past president of the Triangle American Marketing Association, and received his MBA from the University of Phoenix.

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