The ResponsePoint Executive Team
ResponsePoint has a relatively simple but bold ambition – to help our client’s improve the individual relevance of their market interactions. We aspire to be the best at it. With every client and with every effort, we strive to deliver results that exceed the last. We’ve built a workman-like culture, grounded on the understanding that good process and reliable execution matter. In our people, we’ve sought specialists over generalists; track records over record breakers; and genuine over flashy. Our people are bright, talented and enthusiastic. From the top down, we believe in what we do and have a desire to make a difference in our clients’ businesses.
Brian co-founded ResponsePoint in 1992 to provide a better, more measurable model for lead generation and lead management.
Since then, he has worked tirelessly to provide clients with lead generation solutions that improve visibility and contribute to the continuous improvement in their marketing investment and performance.
Brian began his experience in sales, data management and contact center operations in 1985. He is past president of the Carolina Direct Marketing Association and currently serves on the Board of Directors for the Triangle Chapter of the American Marketing Association.
Brian holds an MBA from Duke University’s Fuqua School of Business.
Director, Contact Center Operations
Susan has over 18 years of experience in contact center management and joined ResponsePoint in June of 2000 to lead the company’s contact center operations.
Before joining ResponsePoint, she served as a Telesales Manager for Progress Energy where she led her team to exceed sales goals by 70%. Susan also helped launch and manage the first US contact center for Panasonic consumer products.
Susan’s strong skills in project planning, employee development and contact center management have allowed ResponsePoint to continually exceed client expectations.
Susan has a bachelor’s degree in English and Education from Caldwell College.
Director, Client Services
Kim joined ResponsePoint in November 2002 to ensure that our commitment to responsiveness, reliability and actionable-results is a reality through all our client relationships.
Kim has worked in marketing and advertising supporting Fortune 100 Clients since 1999. Before joining ResponsePoint, Kim was a Marketing Manager for Digitas in Boston (an integrated advertising agency and a member of the Publicis Group, now merged with LBi to form DigitasLBi) where she served as cross-team account lead as well as primary relationship manager for clients such as AT&T, Bayer Pharmaceuticals and Microsoft.
Kim’s strength lies in enabling measurable, integrated marketing initiatives that produce high ROI. Kim takes a systematic approach to whatever challenge or problem the client is facing and breaks it down into manageable parts, so that appropriate solutions can be found and implemented. Kim also serves on the Board for the Sierra Ridge Metropolitan District in Parker, Colorado.
Kim holds a Bachelor of Science degree in Marketing and Management from the McIntire school of Commerce at the University of Virginia.
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