COVID-19 County Director/Manager Contact Tracing Team
The COVID-19 County Director/Manager will help support state and a county’s local health department in contact tracing efforts. The ideal candidate should have experience organizing work groups, mentoring subordinate staff, monitoring work performance progress, and ensuring process performance standards are being met. Working with local health departments to ensure local processes and needs are being met is a primary responsibility of this position. Candidates must possess strong communication and leaderships skills as well as the ability to resolve workplace issues effectively. The COVID-19 County Director/Manager will be excited about guiding, training and supporting their team members and is highly motivated to help our community fulfill its larger mission of keeping North Carolina healthy. The successful candidate will be people-centered, supportive and flexible in order to get the most of his/her team.
The COVID-19 County Director/Manager will supervise a unit of case investigators and contact tracers working both remotely and in communities supporting the local health department efforts. This unit will be collectively responsible for contacting people with COVID-19, to help make care plans to promote well-being, identify close contacts and locating information so they can be notified of exposure and connected to various services (including social support structures, testing, clinical care, etc.). The team will provide education about COVID-19, isolation and quarantine procedures and social services.
The Director/Manager is responsible for the unit, tracking progress towards target goals using data reports from relevant software, provide direct supervision, oversight, and mentorship to the unit, and will be the unit’s point of contact within the supervisory structures. The Director/Manager will be expected to perform any of the functions of the team, including case investigation and contact notification, if needed for surge support.
• Liaison and report to their assigned county of local health departments daily to ensure needs are known and being met by subordinate staff
• Learn and be able to train subordinate staff on the appropriate way to document case investigations and contact tracing outcomes.
• Supervise a unit of people that collectively perform all functions of the COVID-19 Community Team response (e.g. case investigation, contact notification and data entry).
• Coordinate the unit’s schedules and be available for daily supervision and troubleshooting.
• Immediately identify and report any issues that arise with the Unit performing their core responsibilities up the supervisory chain including to the appropriate Local Health Department contact and collaborate to develop and implement a solution.
• Ensure case investigators and contact tracers are following established protocols for the case investigation and contact notification process.
• Track weekly progress for your assigned Unit using data reports and report progress to Local Health Department and DHHS contacts.
• Ensure all Unit staff are providing professional and culturally competent customer service during all interactions with cases and contacts by routinely performing customer satisfaction follow-up calls for a random subset of cases and contacts interviewed.
• Assure timely and accurate entry of case investigation and contact tracing efforts and outcomes into the designated data management system.
• Adhere to DHHS Privacy and Security policies to ensure that patient and company data is properly safeguarded.
• Provide feedback on ways to improve the quality and effectiveness of service delivery.
• Must be able to travel, with little notice, within assigned county (Chatham, Orange, or Alamance).
• Bachelor’s degree
• Prior experience in supervising subordinate staff and/or managing a program
• Experience establishing programmatic priorities for yourself and subordinate staff that will maximize efficiency of work performance.
• Excellent interpersonal skills and experience with conflict resolution
• Experience working with culturally diverse populations during a time of crisis and distress
• Fluency in languages other than English is a PLUS
• Clinical or Public Health experience is a PLUS
• North Carolina resident for greater than, with familiarity with counties/cites/communities
• Access to a personal computer/laptop for data entry
• Technology requirements: PC with Windows 10, Antivirus Protection: Windows Defender and Windows Firewall; or Mac with Apple OS X 10.13, Antivirus Protection: Sophos
• Internet connection with minimum of 8 Megabits per second upload and download speed
• The ability to make calls from your computer. Headset will be provided.
• Experience working with and protecting confidential and personally identifying information with complete discretion and professionalism
• Maintain a professional and positive attitude with all internal and external stakeholder
• Maintain a valid driver’s license and a personal vehicle for work use.
• Maintain valid vehicle insurance on vehicle used for work
Knowledge, Skills, and Abilities
• Ability and willingness to go into the field with case investigators and contact tracers or as additional surge staff, when needed (i.e. going into the field to locate and interview hard to reach cases or contacts)
• Ability to speak, read, and write English
• Ability to think critically and use good judgement in all decision making
• Able to shift strategy or approach in response to the demands of a situation
The routine work schedule will be in shifts based on the needs of the Local Health Departments. However, this position is very demanding and time consuming requiring the incumbent to work flexible hours to comply with the needs of the local health departments they are supporting. The employee is expected to make adjustments when necessary to meet the changing needs of the state and local health departments. This may on occasion include evening and weekend hours and willingness to go into the field to assist with case investigation or contact tracing efforts for hard to reach individuals. Periodic assignment away from the duty station may require extended hours away from home.
How to Apply
To apply, please submit your cover letter and resume to [email protected]
All applicants are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, gender identity, or any other discriminatory factors.
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