The COVID-19 Contact Tracer will be responsible for contacting North Carolinians who have been identified as a close contact to a confirmed COVID-19 case. COVID-19 Contact tracers will use a web-based client resource management (CRM) platform to notify all close contacts of their exposure, determine presence of symptoms, refer for testing is needed, and provide the appropriate isolation or quarantine education and guidance.
• Follow the set protocol for contacting assigned named close contacts to confirmed COVID-19 patients and document all contact attempts and time frames in a timely manner.
• Use a scripted template to guide the interview process and assure all required questions are asked, education given, and interaction is conducted with professionalism and empathy to encourage forthrightness.
• Maintain daily contact with Supervisor or Director/Manager and assigned local health department to receive assignments and make sure the needs of the local health departments are being met.
• Make sure all case patients are given the contact information for their local health department and the Care Resource Coordinator covering their jurisdiction in case social needs arise during the isolation period.
• Explain the importance of adherence to control measures to prevent disease transmission and keep communities healthy and ensure all follow up questions are answered.
• Complete data entry for contact notification outcomes into the designated system accurately and in a timely manner.
• Immediately report problems or concerns with contact tracing progress to Supervisor or Director/Manager for trouble shooting and assistance.
• Support the Local Health Director in issuance of quarantine or isolation orders, when directed.
• Serve as data entry support for local health departments, as needed
• Access to a personal computer/laptop for data entry
• High school diploma, or equivalent required
• Ability to speak, read, and write English
• Prior healthcare or social work experience is a PLUS
• Fluency in languages other than English is a PLUS
• Ability to handle confidential information with discretion and professionalism
• Preferred North Carolina resident for greater than one year, with familiarity with counties/cites/communities
• Technology requirements: PC with Windows 10, Antivirus Protection: Windows Defender and Windows Firewall; or Mac with Apple OS X 10.13, Antivirus Protection: Sophos
• The ability to make calls from your computer. Headset will be provided.
• Dependable high-speed internet access with the following bandwidth requirements: 8 mega bites per second
Knowledge, Skills, and Abilities
• Ability to exhibit a professional and positive attitude and a good work ethic
• Ability to prioritize workload, set and meet deadlines
• Ability to follow directions given by assigned local health department, Supervisor, and Director/Manager to ensure the needs of the program are being met.
• Exhibit excellent interpersonal skills and ability to interact professionally with culturally diverse populations during a time of crisis and distress
• Must be able to type 50 wpm with high accuracy
• Ability to think critically and use good judgement in all decision making
• Ability to show empathy to distressed individuals
• The job environment is home based.
• Significant travel though the region and North Carolina will be required
• Schedule will be up to 40 hours per week including some potential for weekend shifts. Some evening hours may be required
• Routinely there may be some minor physical inconveniences or discomforts in the work setting, including sitting for moderate periods of time and repetitive wrist motion
• The job environment can be intense as high volume; repetitive work is an expectation.
How to Apply
To apply, please submit your cover letter and resume to [email protected]
All applicants are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, gender identity, or any other discriminatory factors.
Back to Careers