There is a perception that sales and marketing cannot get a long. In some instances, this may certainly be true, but with proper coordination and planning, even the most harden relationship can become a positive force for collaboration within your organization. Improving the Sales and Marketing relationship is possible. Much like any relationship, it takes both sides to want to participate, and requires that one side take the first step to initiate change.…
Despite our best intentions to personalize every communication and direct it at the needs of a specific individual, marketing is still basically about communicating to the masses. Its purpose is to educate, excite and appeal to a broad demographic with the hopes that a certain percentage of individuals in that group will somehow identify themselves as having interest in your product or service.…
Customer service and sales are often at odds about what is best for the customer. On the surface, it may seem they have competing interests when it comes to bringing in new business. The reality is that these two organizations should be tightly integrated to maximize the potential of every opportunity.…