ResponsePoint’s team consists of a diverse group of skilled marketing professionals. Meet the ResponsePoint Leadership team.
 

Brian co-founded ResponsePoint in 1992 to provide a better, more measurable model for lead generation and lead management. For the past 16 years he has worked to provide clients with sales lead solutions that improve visibility and contribute to continuous improvement in marketing investment and performance. Brian has more than 21 years of experience in sales, data management and contact center operations. He is past president of the Carolina Direct Marketing Association and currently serves on the Board of Directors for the Triangle Chapter of the American Marketing Association. Brian holds an MBA from Duke University’s Fuqua School of Business.

Susan has over 17 years of experience in contact center management and joined ResponsePoint in June of 2000 to lead the company’s contact center operations. Before joining ResponsePoint, she served as a Telesales Manager for Progress Energy where she led her team to exceed sales goals by 70%. Susan also helped launch and manage the first US contact center for Panasonic consumer products. Susan’s strong skills in project planning, employee development and contact center management have allowed ResponsePoint to continually exceed client expectations. Susan has a bachelor’s degree in English and Education from Caldwell College.

Kim joined ResponsePoint in November 2002 to ensure that our commitment to responsiveness, reliability and actionable-results is a reality through all our client relationships. Kim has more than nine years of experience in marketing and advertising supporting Fortune 100 Clients. Before joining ResponsePoint, Kim was a Marketing Manager for Digitas, Inc. in Boston where she served as cross-team account lead as well as primary relationship manager for clients such as AT&T, Bayer Pharmaceuticals and Microsoft. Kim’s strength lies in enabling measurable, integrated marketing initiatives that produce high ROI. Kim holds a Bachelor of Science degree in Marketing and Management from the McIntire school of Commerce at the University of Virginia.

Core Values